Emma Williamson
Senior Customer Solutions Lead (Customer Success) @Locum\'s Nest
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WORK HISTORY
Senior Customer Solutions Lead (Customer Success) @Locum\'s Nest
Locum’s Nest is a health tech SaaS platform revolutionising workforce management by connecting healthcare professionals with flexible staffing opportunities. I play a key role in implementing, managing, and optimising digital workforce solutions across NHS Trusts, ensuring seamless adoption, operational efficiency, and long-term impact.My role combines change management, stakeholder engagement, and data-driven decision-making to improve workforce engagement, staffing efficiencies, and product adoption. Implementation & Operations: Successfully led the deployment and ongoing management of Locum’s Nest at Mid & South Essex NHS Foundation Trust, supporting medical professionals and 350 system users across three hospital sites. This collaboration contributed to winning the HSJ Partnership Award 2023 for Best Acute Sector Partnership with the NHSProgramme Management: Programme Lead for the North Central London ICS digital staffing collaboration, spanning 10 NHS Trusts (including Great Ormond Street, Royal Free, UCLH, and Moorfields Eye Hospital). Facilitated multi-stakeholder coordination, optimised staffing processes, and integrated third-party suppliers. This work was shortlisted for the HSJ Partnership Awards 2023 & 2024 for Most Effective Contribution to Integrated Health and Care.Sustainability & Efficiency Gains: Implemented and continue to manage Locum’s Nest at University Hospitals of Leicester NHS Trust, supporting clinicians and 300 system users across three hospital sites. This work was shortlisted for the HSJ Partnership Awards in 2023 & 2024 in Best Acute Sector Partnership & Environmental Sustainability Project of the Year
SKILLS
ABOUT EMMA WILLIAMSON
I am a results-driven digital transformation and customer success professional, specialising in SaaS implementation, NHS workforce optimisation, and large-scale change management. My expertise lies in turning strategy into execution, ensuring that digital solutions are not just implemented but fully adopted, delivering measurable value and long-term efficiency gains.With a strong focus on operational execution and stakeholder engagement, I have led multi-trust NHS collaborations, optimised workforce solutions, and streamlined staffing processes to improve efficiency across the NHS trusts I work with. I thrive in high-stakes environments, working closely with trust executives, operational teams, and frontline staff to ensure seamless adoption of technology and process improvements.My passion is in solving complex challenges, driving efficiencies through data-led decision-making, and ensuring that technology aligns with real-world operational needs. I take ownership of change initiatives, ensuring smooth transitions and long-term success.Specialities: Change management, project management, internal projects, implementation, business change, SaaS, customer success, transformation, supply chain management, change management, risk assessment, process improvement, process optimisation, operational improvement, worker transfer, service delivery, stakeholder management, customer engagement, commercial, process outsourcing, outsourcing, resourcing, consulting
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