Emma Lawton

Experience

1. Consultant Engagement Specialist

   Theoris

   Sep 2025 — Present · Indianapolis, IN, US

   Fostering strong relationships between a company and its consultants by ensuring consistent communication, addressing needs, and enhancing the overall customer experience-Focus on keeping employees engaged, satisfied, and loyal by acting as a bridge between each individual, the client, and internal teams-Build and maintain strong, trust-based relationships with clients through regular communication and personalized interactions-Guide new consultants through both Theoris and Client Specific onboarding processes. Including but not limited to creating profiles in cloud-based procurement/supply chain systems, monitoring training activity and completion and general systems access resolution-Regularly check in with consultants to assess satisfaction levels and address any emerging needs or concerns-Solicit feedback from clients as directed and needed -Act as the primary point of contact for resolving client issues, escalating complex problems when necessary -Run and analyze weekly timesheet reports-Track Purchase Order burn down on project level and provide updates to internal team members -Create and submit Work Orders on defined templates-Upload invoices monthly in cloud-based procurement/supply chain system-Identify opportunities to introduce additional products or services that align with client needs when appropriate

Education

• Ball State University

  Bachelor of Science - BS, Fashion Merchandising

  2015 — 2019