Emma Head
Director of Operations @Cielo Costa
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WORK HISTORY
Director of Operations @Cielo Costa
I thrive at the intersection of strategy, operations, and transformative growth - scaling capabilities, optimising delivery frameworks, and fostering a values-driven culture that empowers teams and strengthens business performance.With a strategic mindset and operational rigor, I align business goals with execution by leveraging OKRs, KPIs, and capacity forecasting to inform critical decisions. I’m as comfortable steering complex client engagements as I am crafting compelling proposals that secure profitable contracts and drive revenue growth.Operational excellence isn’t just about efficiency - it’s about elevating performance, inspiring teams, and building governance frameworks that ensure sustainable success. Whether presenting thought leadership to C-Level executives, driving financial alignment, or championing a customer-centric culture, I take pride in making measurable impact.Strategic leadership – guiding company-wide initiatives, scaling operational capabilities, and spearheading long-term transformational growth.Revenue & commercial strategy – influencing profitability through resourcing models, pricing strategies, bid responses, and end-to-end sales contributions that really meet our customers needs.Data-driven decision making – leveraging performance insights to optimise resource utilisation, delivery excellence, and financial integrity.Governance & risk management – architecting frameworks that ensure transparency, efficiency, and consistent execution.Empowering teams – building high-performance, cross-functional teams grounded in accountability and continuous improvement. Trust and collaboration is key to our success.
ABOUT EMMA HEAD
With over 25 years of experience, I bring a commercially astute and strategically proactive approach to business and delivery leadership - a blend where visionary insight meets tactical execution. My career spans project and programme delivery, operational leadership, and transformative business practices across sectors such as government, healthcare, retail, regulatory services, and IT. Currently, I lead the service delivery and PMO functions in a dynamic professional services environment.My multifaceted experience, which includes oversight of HR, finance, and contract management, has deepened my strategic perspective and illuminated how every function interlocks to propel organisational success. From agile startups to global Microsoft partner organisations, I have built and led diverse teams, always focusing on empowering talent, fostering a culture of innovation, and driving sustainable growth. This approach not only reinforces operational excellence but also instills a clear strategic vision that positions companies for long-term success.Strategically, my approach extends beyond the workplace. A lifelong learner committed to meaningful connections, I actively engage with initiatives like the ‘Women Who Walk’ group and embrace new challenges, such as recently starting to learn British Sign Language. These pursuits are not merely personal - they reinforce my belief in the power of community, effective communication, and collaborative leadership, all essential for creating dynamic, forward-thinking organisations.
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