Emma Harris

About Emma Harris

Experienced Senior Manager in Customer Success with a demonstrated history of working in the SaaS computer software industry. Skilled in Team Leadership, Strategy, Customer Retention and Project Management.

Experience

1. Senior Manager, Customer Success

   Blackbaud

   Feb 2018 — Present · Charleston, SC, US

   Blackbaud is the world’s leading cloud software company powering social good. Leading uniquely at the intersection point of technology and social good, we provide cloud software, services, expertise, and data intelligence that empower and connect people to drive impact for social good.We serve the entire social good community, which includes nonprots, foundations, corporations, education institutions, healthcare institutions, and the individual change agents who support strategic retention management experience resulting in improved customer loyalty and retention rates*Ability to synthesize, analyze and present complex data and information to inform strategic decision making and long-range planning*Established experience leading meetings with 20+ attendees in a managerial capacity and delivering actionable and informative presentations to senior executives and leadership*Skilled at providing the highest levels of customer service to create a holistic, customer-centric experience*Enthusiastic and action-oriented approach to tackling new projects and challenges *Team management style that is motivating and empowering, while also results focused

Education

• Clemson University, Calhoun Honors College

  BS, Psychology

  1996 — 1999

Skills

• Inside Sales
• Sales
• Delphi
• Customer Success
• Time Management
• Salesforce.com
• Leadership
• Saas
• Meeting Planning
• Hotel Management
• Corporate Events
• Micros
• Yield Management
• Management
• Customer Retention
• Customer Service
• Contract Negotiation
• Revenue Analysis
• Resorts
• Marketing
• Training
• Customer Satisfaction