Emma Hamilton

About Emma Hamilton

As Executive Vice President of Operations at Peak Living, Emma along with her teams is the driving force behind many of the company’s most impactful initiatives. With a sharp eye for strategy and a heart for people, she leads with both precision and purpose — making a real difference across departments that touch every corner of the resident experience.Emma plays a key role in guiding the Compliance team, helping shape strategies that keep the company on course while upholding the highest standards. She also champions Peak Cares, a resident-first initiative where feedback isn’t just heard — it sparks real change. Emma works hand-in-hand with support teams to turn concerns into improvements, ensuring residents feel seen, heard, and supported.Her influence extends to Vendor Management, where she builds strong, strategic relationships that empower on-site teams to succeed. From negotiating contracts to evaluating performance, Emma ensures every vendor partnership brings value, efficiency, and top-tier service to the table.When it comes to Utility Billing, Emma is all about clarity and cost-efficiency. Collaborating with Conservice and utility providers, she ensures accurate billing while helping properties streamline usage — a win-win for both the company and its residents.Emma also leads the Transitions department, where she oversees the complex processes of property acquisitions and dispositions. Her expertise ensures these high-stakes moments unfold smoothly, with minimal disruption and maximum coordination.But she doesn’t stop there. Emma heads up Ancillary Management, forging partnerships that enhance the living experience. Whether it\'s negotiating new services or expanding amenity options, she brings fresh ideas and meaningful upgrades to every community Peak Living serves.Since joining the company in January 2017, Emma has brought a wealth of experience across both affordable and conventional communities — and it shows. Her leadership has earned her accolades like “Regional Manager of the Year 2019”, and her track record continues to set the standard for excellence in property management.But if you ask Emma, her success isn’t hers alone.“None of this happens without the incredible teams behind each department. Their dedication, expertise, and heart are what make Peak Living thrive. Together, we go far. Alone, I would not.”That team-first mindset is what makes Emma not just an exceptional leader — but an inspiring one.

Experience

1. Executive Vice President of Operations

   Peak Living

   Jan 2024 — Present · Pleasant Grove, UT, US

Skills

• Accounts Payable
• Property Management
• Managerial Finance
• Market Analysis
• Email Marketing
• Due Diligence
• Budgets
• Section 8
• Yardi
• Financial Accounting
• Resident Relations
• Blue Moon
• Social Media Marketing
• Fair Housing
• Tax Credits
• Resident Retention
• Mri Software
• Lro
• Customer Retention
• Community Management
• Evictions
• Customer Satisfaction
• Market Research
• Financial Reporting
• Marketing
• Budgeting
• Res