Emma Duma
Implementation Manager - Enterprise @RouteThis
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WORK HISTORY
Implementation Manager - Enterprise @RouteThis
Project managing strategic implementations of our Wi-Fi App and Product Solutions to ISP and Smart Home clients to effectively enhance customer experience and fuel revenue growth. Partnering with C Suite, Management, Operations, and end-users pre and post-implementation to ensure the most effective deployment practices are utilized and agility measures are in place to support market change. Implementation Experience: Discovering client needs- Building a customized project roadmap detailing stakeholders/leads responsibilities, success metrics, and timelines for all required layers within the client organization Creating Operational Efficiencies- Collaborating on the designs of new/updated processes and existing tool utilization both internally and externally to support the usage and adoption of our App & Solutions Implementing technical and none technical system integration in three main areas: 1. RouteThis Helps/Resolve App including White Label or SDK into client existing Android/iOS App 2. Contactless Self Serve Support and Marketing 3. Client internal multi-layer usage of RouteThis Solutions Optimization- Managing positive ROI before assigning the client to a long term Success Executive - Continuous collaboration support to complement client growth as opportunities are discovered Working with Innovative and Top of Class Clients such as- Execulink - Exetel - Facebook - Meta Reality Labs (Oculus & Portal)- Hiper - RSAWeb - Shell Energy - Spark
EDUCATION
University of Waterloo
Psychology
Medix College Kitchener Ontario
Associate's degree, Lab Technologist
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