Emma Chard-Cumming
Keap Certified Consultant and Partner @Keap
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WORK HISTORY
Keap Certified Consultant and Partner @Keap
London, GB
Having been a Keap (previously Infusionsoft) user since 2010, I knew the power it had to transform the processes of small businesses. It seemed like a logical step to then go to train as a Certified Infusionsoft Consultant/Partner. I am passionate about helping people find the most efficient and effective way to communicate with their clients by using automated marketing techniques within the CRM, marking and eCommerce system that is Keap.
EDUCATION
University of West London
DMS (Post Grad), Management, Distinction
University of West London
PGCM, Management, Distinction
ABOUT EMMA CHARD-CUMMING
My passion, background and performance history centres around ensuring businesses achieve operational and administrative excellence. As a result of this they save money, they save time and they consistently deliver internal and external customer excellence. I help them to ensure they have the right systems and process that work for the business, not against it. Most SMEs don\'t have the time and resources make their systems work for them, as their focus is on driving the business forward. This means they grow but their systems and process don\'t grow with them. Or worst still, they put the wrong systems and process in place that distract them from doing what they do best. I also have financial, website development, social media and CRM skills which allows me to facilitate the right outcomes, using the tools for the SME market. I have done this for small to medium-sized businesses and within the large corporate, KPMG. My approach is fully to understand the business needs and those of the owner, as quite often there are immediate issues that need to be changed for the better. I then work with the business owner to fix these fast, while forward planning what is needed for the next stage of growth or scale up. I target companies who are at the growth point in their cycle. Where the business has grown to the point that it needs systems and automation but is not yet in a position to fully employ their own Head of Operations. My aim is always to get them through their initial issues and onto the next stage, allowing them to scale up quickly and efficiently. It is for this reason, people call me The Fixer. With 23 years experience in People Development in the corporate sector, I understand the fundamentals of business, this experience is amplified with a Post Graduate qualification and as an NLP Master Practitioner with a keen interest in self-development of myself and others.
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