Emma Auscher
Global Head of CX, notion.so/careers
- Role
- Global VP of Customer Experience at Notion
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Emma Auscher
Emma Auscher is the Global Head of Customer Experience at Notion, where she is responsible for helping customers build the tools they need to succeed. Early adopter of GenAI and champion for operational excellence, Emma is an expert in curating innovative solutions to retain and grow customer base and revenue. She focuses on designing delightful experiences that drive a high customer satisfaction. Emma was previously the Head of Customer Experience & Growth at Lob. She has over fourteen years of leadership experience building, scaling and transforming high performing global teams, with a deep focus on building a diverse and inclusive culture where talents can strive.Prior to joining the tech world, Emma worked in the hospitality industry for luxury brands such as the prestigious Airelles group and Starwood’s St Regis. She’s also redefined bespoke servicing for fashion brands like Cartier and Zegna as well as financial institutions like HSBC and UBS during her time at Quintessentially. Emma hails from France, speaks three languages and has led teams in Europe, Asia and the United States.
Experience
Global VP of Customer Experience
Nov 2022 — Present · San Francisco, CA, US
Education
Université Robert Schuman (Strasbourg III)
Law & European studies
Ecole d'Hôtellerie et de Tourisme Alexandre Dumas
Bachelor of Business Administration - BBA, Management, Marketing in the Hospitality Industry
Skills
- Sales Management
- Finance
- Sales
- Leadership
- Event Planning
- Opera
- Social Networking
- Team Leadership
- Customer Satisfaction
- Reservations
- Events Coordination
- Anticipation
- Personal Style
- Project Management
- Multilingual Communication
- Food & Beverage
- Public Relations
- Front Office
- Business Strategy
- Marketing
- Revenue Management
- Luxury Brand Marketing
- Operations Management
- Training Management
- Business Development
- Extranet
- Reservation
- Complaint Management
- Customer Relationship Management (Crm)
- Restaurant Management
- Guest Service Management
- Hotel Management
- Contract Negotiation
- Customer Service
- Hospitality Industry
- Crm Databases
- Social Media
- Luxury Lifestyle
- Sales Presentation Skills
- International Relations
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