Emma Wright
Global Travel & Expense Program Manager @ West Monroe
- Role
- Global Travel & Expense Program Manager at West Monroe
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Emma Wright
In my role as Global T&E Program Manager at West Monroe, I own and optimize the global travel and expense program, partnering with HR, Finance, Procurement, and Legal to drive compliance, cost efficiency, and traveler satisfaction. I manage the travel vendors and contracts, leverage travel technologies to streamline processes, oversee spend reporting and risk programs, and continuously improve the travel experience through data-driven insights and industry best practices.
Experience
Global Travel & Expense Program Manager
Jan 2026 — Present · Chicago, IL, US
Travel Program ManagementDevelop and manage the global travel and expense program aligned with West Monroe’s strategy and industry best practices. Partner with key stakeholders (HR, Finance, Procurement, Legal) to ensure business alignment. Serve as the primary contact for travel-related inquiries, escalations, and issue resolution. Assess global travel needs and recommend program improvements to enhance efficiency, compliance, and traveler satisfaction. Negotiate and manage contracts with airlines, hotels, car rental providers, and TMCs to ensure cost savings and SLA adherence. Leverage travel technologies (e.g, Concur, Kimble, Salesforce, online booking tools) to streamline processes and improve the traveler experience.Expense Management and ComplianceOversee travel and expense systems to ensure policy and regulatory compliance. Monitor and analyze spend to identify trends and cost-saving opportunities. Prepare and deliver regular reports on travel costs, performance, and insights for senior leadership. Communicate travel policies and updates through training and ongoing employee support. Manage travel risk and duty-of-care programs, ensuring employee safety and emergency support.Vendor and Category ManagementDevelop and execute travel category strategies using demand planning and supplier performance metrics. Monitor preferred supplier utilization and performance. Partner with Legal to standardize contracts and mitigate risk. Stay current on industry trends, travel advisories, and best practices to continuously improve the program.
Education
Millikin University
Bachelor of Fine Arts - BFA, Musical Theatre
2012 — 2016
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