Emma Winstead
Customer Experience Business Partner
- Role
- Customer Experience Business Partner at Delaware North
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Emma Winstead
Experienced Guest Service leader with a demonstrated history of working in the hospitality industry. Skilled in Guest Recovery, Survey Research, Learning and Development, Employee Engagement, Quality Assurance, Continuous Improvement, Guest Insights, Training, Relationship Building. Driven professional with advanced degree focused in Hospitality Administration.
Experience
Customer Experience Business Partner
Jul 2022 — Present · Las Vegas, NV, US
Customer Experience Business Partner, supporting Delaware North\'s Gaming properties and other subsidiaries as needed. Continuous improvement of service throughout all guest interactions based on VOC data, identifying gaps and taking operational action to enhance the guest experience.
Education
Kent State University
Bachelor of Science - BS, Hospitality Administration/Management, Summa Cum Laude
2005 — 2008
University of Nevada-Las Vegas
Master's degree, Hospitality Administration/Management
2012 — 2016
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