Emma Wakefield
Education Services Officer @The Football Association
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WORK HISTORY
Education Services Officer @The Football Association
Burton upon Trent, GB
Manage a team of advisors who provide world-leading customer service to FA Education learners and key stakeholders, including their goal setting, performance management, 121s training/coaching, reporting, capacity management- Lead, project plan and prioritise activities such: as coaching/training sessions, performance management, analysing customer issues/contact, and implement actions according to FA Group policies and procedures- Communicate and provide information by relevant methods internally and externally to assist and enable organisational operations and effective service to divisions and key stakeholders- Handle and manage customer complaints.
EDUCATION
Mercia College Limited
Highfield NVQ Level 3, Diploma and Certificate in Recruitment, Distinction
The Derbyshire Network
NCFE CACHE Level 2, Certificate in Information, Advice and Guidance, Pass
South Cheshire College
VTCT NVQ Level 2, Diploma in Complimentary Therapies, Pass
Select Service Partners
iCan Qualifications Level 3, Diploma in Management, Pass
South Cheshire College
VTCT NVQ Level 3, Diploma in Spa Therapy, Pass
The Derbyshire Network
NCFE Level 2, Certificate in Understanding Specific Learning Difficulties, Pass
Select Service Partners
iCan Qualifications Level 2, Certificate in Team Leading, Pass
Loughborough College
NCFE Level 2, Certificate in Business Administration, Pass
British Sign
Introducing British Sign Language, British Sign Language, Pass
Sandbach High School and Sixth Form College
GCSE’s, Math's, English, Science, Health and Social Care, Art, A - C
ABOUT EMMA WAKEFIELD
Education Services Officer working at the Football Association within the FA Education department. I currently manage a team of advisors who provide world-leading customer service to FA Education learners and key stakeholders. Focusing on goal setting, management, improving customer service, 121s training/coaching, reporting, absence tracking/reporting, capacity management. Achievements to date - Level 3 Diploma in Management - Level 3 in Recruitment Consultancy - Level 3 First Aid at Work - Level 2 Certificate in Team Leading - Level 2 Award in First Aid for Mental Health - Level 2 Designated Safeguarding Lead - Level 2 Health and Safety - Level 2 Information, Advice and Guidance - Level 2 Certificate in Specific Learning Difficulties - Level 2 Business Administrator - Diploma in Astronomy - Introducing British Sign Language - Level 1 Gymnastics Coach - Level 1 Rhythmic Gymnastics Coach - Level 1 Football Coach - BT Playmaker I have been a member of the Down\'s Syndrome Association since 2010 actively raising money for DSA and raising around
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