Emma W.

Customer Services Lead @The Football Association

Burton upon Trent, GB

Manage a team of advisors who provide excellent customer service to FA Education learners and key stakeholders, including their goal setting, performance management, 121s training/coaching, reporting, capacity management- Lead, project plan and prioritise activities such: as coaching/training sessions, performance management, analysing customer issues/contact, and implement actions according to FA Group policies and procedures- Communicate and provide information by relevant methods internally and externally to assist and enable organisational operations and effective service to divisions and key stakeholders- Handle and manage customer complaints.

Select Service Partners

iCan Qualifications Level 3, Diploma in Management

The Derbyshire Network

NCFE Level 2, Certificate in Understanding Specific Learning Difficulties

Mercia College Limited

Highfield NVQ Level 3, Diploma and Certificate in Recruitment

Loughborough College Group

NCFE Level 2, Certificate in Business Administration

Centre of Excellence

Diploma, Down’s Syndrome Awareness

Select Service Partners

iCan Qualifications Level 2, Certificate in Team Leading

The Derbyshire Network

NCFE CACHE Level 2, Certificate in Information, Advice and Guidance

South Cheshire College

VTCT NVQ Level 3, Diploma in Spa Therapy

South Cheshire College

VTCT NVQ Level 2, Diploma in Complimentary Therapies

ILM

Level 5 Certificate , Leadership and Management

British Sign

Introducing British Sign Language, British Sign Language

Sandbach High School and Sixth Form College

GCSE’s, Math's, English, Science, Health and Social Care, Art