Emma Thomas
IT Specialist | International Paper
- Role
- IT Specialist at International Paper
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Emma Thomas
A Bachelor of Science in Information Sciences graduate from the University of Tennessee…
Experience
IT Specialist
Jun 2024 — Present · Memphis, TN, US
Supported the deployment and ongoing management of Microsoft 365 Copilot, including license allocation, user access, and troubleshooting- Designed and implemented custom copilots using Copilot Studio to meet specific business needs and improve user productivity. As well as assisted others in creating and designing their own Copilots- Provided consultations to end users on Copilot features, including Web Copilot- Delivered technical support for Microsoft 365 applications- Assisted in managing the Application Portfolio within ServiceNow- Communicated training materials and guidance to application owners to support effective portfolio management-Redesigned A&I Sharepoint Sites to be more user-friendly- Created training materials regarding CSDM (Common Service Data Model) in ServiceNow
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