Emma Sparkes

WORK HISTORY

EDUCATION

SKILLS

ABOUT EMMA SPARKES

Proactive, experienced, value-focused Product Leader and Programme Manager who delivers excellent results. With around 20 years of experience gained from a rich diversity of environments and sectors; I bring not only a high level of problem solving and delivery skills but a proven track record as a leader and facilitator that I proactively apply to deliver complex interdependent projects/programme on time and on budget. Experienced product leader focused on innovation and ensuring we build products that add value to clients. With a deep understanding of our clients and their business needs coupled with a programme manager background to ensure a focus on the key deliverables leads to success. Fostering a culture of ownership and outcomes with my product teams are the key to driving product adoption, immediate value and retention. As a committed team player, leader and with excellent communication and networking skills, I am able to quickly establish productive working relationships across functional teams and partnerships that deliver real customer benefits. I have a proven track record of listening to customers and working with key stakeholders to identify and deliver tangible service improvements and strategic change. I have led and facilitated numerous improvement and change projects, including across multi-country teams for large FMCG market leader as well as leading on the development of key game changing product development. I have a proven ability to balance competing demands on quality, scope, risk, time and cost. I am used to managing services with a range of specialists where I enjoy the challenge of needing to learn quickly. I have a positive attitude to change, thriving in pressured and challenging work environments, being confident and experienced managing multiple complex projects, but empathetic and able to work collaboratively to overcome challenges and issues. Educated to Masters level, I have built my expertise across a range of organisations, successfully planning and delivering many new business projects. I have also led and facilitated many internal and external improvement projects, and I have a proven ability to balance competing demands on quality, scope, time and cost. I am used to managing services with specialists where I enjoy the challenge of needing to learn quickly and relish a challenge Specialties: Project Management (PRINCE 2 Practioner level), Customer Services, Operations Management, Product leadership