Emma Smith
Exam Officer @Cirencester College
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WORK HISTORY
Exam Officer @Cirencester College
Cirencester, GB
ABOUT EMMA SMITH
Experienced Operations Manager with over 17 years at BCS, The Chartered Institute for IT, specialising in end-point assessment (EPA) for apprenticeships. Accountable for the operational delivery team servicing over 35 apprenticeship standards and more than EPA’s per year. Ensuring quality assurance, annual product reviews of assessment materials to maintain accuracy, integrity, and compliance with regulatory standards.Skilled in leading large customer service operations with consistent 98% satisfaction rates. Strong communicator and collaborator, adept at engaging stakeholders to drive continuous improvement across processes, systems, and assets. Experienced in delivering agile projects that promote transparency, inclusivity, and alignment with organisational goals. Recognised for developing high-performing teams, optimising digital workflows, and fostering a culture of quality and continuous improvement.
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