Emma Singh

Senior Patent Co-ordinator @SpaMedica

Bromley, GB

First point of contact for clinician queries; liaised between doctors, nurses, and ops teams to coordinatesupport across multiple hospital sites.• Delivered IT system support and guidance (Salesforce, Medisight, Compucare) to clinicians and adminteams to ensure workflow compliance.• Supported resolution of complaints, incidents, and non-conformance in collaboration with Quality andOps teams, improving response timelines.• Managed complex scheduling of clinical appointments, matching clinicians to specific skill requirementsand patient needs.• Conducted monthly service audits and team evaluations, resulting in a 99% patient satisfaction score.