Emma Sergeant
Head of Operations & Delivery @Wavemaker Uk
Signup · Get unlimited contacts
WORK HISTORY
Head of Operations & Delivery @Wavemaker Uk
London, GB
Reporting to the Wavemaker UK Chief Operating Officer, leading operational, strategic, and transformational project delivery across the agencyOwned delivery of a portfolio of organisational change initiatives spanning people, data, business transformation, and client programmesPartnered with senior leadership to align agency vision with a clear portfolio of operational and transformational projectsTranslated strategic objectives into actionable project and programme goals, ensuring alignment with wider business prioritiesAccountable for successful delivery of complex, multi-stream programmes and initiatives, engaging senior stakeholders and cross-functional teamsCollaborated with GroupM/WPP Media Transformation teams to align strategic projects with group-wide operational excellence and delivery frameworksLeveraged emerging and cutting-edge technologies to drive innovation, efficiency, and measurable business impactLed and developed the Project Management and Delivery function, overseeing multi-platform media, content, data, and technology projectsEnsured projects were delivered on time, on budget, and to quality standards, tracked through KPIs and stakeholder feedbackLine-managed, coached, and mentored project managers, fostering a high-performing, collaborative, and inclusive team cultureOversaw resource planning and allocation across people, budgets, and tools to maximise efficiency and delivery effectivenessImplemented risk management and mitigation strategies, providing regular, insight-led reporting to senior leadership
EDUCATION
University of Kent at Canterbury
BA Hons, English
West Herts College
Post Grad Diploma, Advertising
SKILLS
ABOUT EMMA SERGEANT
With over 6 years’ experience leading and managing agency operations and delivery, alongside 18 years in media planning and client management, I bring a strong track record of delivering results across complex, fast-paced environments. I have led the delivery of strategic and transformational initiatives, working closely with senior leadership to translate vision into practical, achievable outcomes. I have extensive experience in operational excellence, strategic planning, and change management, and am comfortable overseeing portfolios of projects across people, processes, data and technology, including Generative AI. A core part of my role has been leading, mentoring, and developing project and operations teams, creating clear ways of working, supporting learning and professional growth, and building confident, high-performing teams that consistently deliver high-quality work. Known for my collaborative and approachable leadership style, I build strong relationships across departments and agencies, support teams through change, and enjoy problem-solving across multiple projects and timelines. I am passionate about helping people do their best work and creating positive, inclusive environments where learning is encouraged. Above all, I am committed to driving results through strong leadership, shared ownership, and teamwork.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.