Emma Seaton

Head of Customer Success @Grata

Toronto, ON, CA

Responsible for organizing and conducting client onboarding, providing client support, and leading ongoing engagement initiatives across a portfolio of over 200 multi-family residential properties in both Canada and the U.S. Facilitate and resolve technical and operational issues, and coordinate closely with our tech and operations team to ensure client needs are reflected in platform improvements. Designed and launched a client-facing Help Center from the ground up, establishing documentation standards and scalable workflows to support onboarding, auditing, and ongoing support.

Queen's University

Bachelor's degree of Arts in Sociology