Emma Riordan
Head of Customer Success @Streamline Ai
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WORK HISTORY
Head of Customer Success @Streamline Ai
Los Angeles, CA, US
Streamline AI provides a mission control system for in-house legal teams. Streamline AI simplifies legal request intake and management by consolidating all requests into a single source of truth, automating review and approval workflows, and enabling real-time metrics reporting.
EDUCATION
University of Colorado
Bachelors, Political Science and Women and Gender Studies
USC Marshall School of Business
Master of Business Administration - MBA
ABOUT EMMA RIORDAN
As an enterprise Customer Success and GTM leader with 15+ years of experience, I specialize in transforming post-sales organizations into growth engines by aligning renewals, expansion, and advocacy to measurable business outcomes. My passion lies in scaling high-performing teams, operationalizing success motions, and driving customer value realization at the executive level.As VP of Customer Success at Copy.ai, I lead a organization managing a multimillion-dollar enterprise portfolio. I oversee renewal and expansion performance, deliver consistently strong GRR and NRR results, and design advocacy programs that convert satisfied customers into strategic growth partners. Partnering cross-functionally with Sales, Product, and Marketing, I’ve built frameworks to improve forecasting rigor, strengthen customer health scoring, and accelerate expansion opportunities, ensuring alignment between GTM strategy and customer outcomes.Previously at 6sense, I scaled Customer Success across Commercial, Enterprise, and Strategic segments, managing frontline leaders and coaching teams that consistently exceeded retention and expansion goals. By combining executive engagement frameworks with data-driven forecasting and customer health models, I enabled consistent growth while deepening multi-threaded customer relationships.My leadership philosophy centers on empowering managers, enabling high-performing teams, and operationalizing programs that drive advocacy, retention, and revenue impact. I’ve successfully launched CABs, case studies, and speaking engagements that amplified customer voices and generated pipeline influence while improving customer loyalty.With an MBA from USC’s Marshall School of Business and a proven record of building scalable SaaS success motions, I’m passionate about leading customer-centric growth strategies that deliver predictable, repeatable results. I thrive at the intersection of customer value, operational excellence, and executive alignment, enabling customers to achieve meaningful outcomes while accelerating top-line growth.
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