Emma Rathbone Sjs
General Manager @Frasers Hospitality
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WORK HISTORY
General Manager @Frasers Hospitality
London, GB
Nestled in beautiful Kensington, where long stay and luxury meet beautifully. An apart hotel with a difference. Working across a diverse team of hospitality enthusiasts!
EDUCATION
Cranfield School of Management
Talent Management Development Programme, Business Administration and Management, General
University of Gloucestershire
degree; BTEC National Diploma, Hospitality and Tourism Management; Hotel
ABOUT EMMA RATHBONE SJS
As a dedicated and results-driven General Manager in the apartment hotel sector, I bring over 20 years of experience leading teams, elevating guest satisfaction, and consistently surpassing operational and revenue goals. I believe in combining strong leadership with a people-first approach to create memorable guest experiences and empowered hospitality teams.Over the course of my career, I’ve had the privilege of receiving the Olive Barnett Award nomination and earning a scholarship through the Master Innholders program—recognition that reflects my commitment to excellence and continuous professional development.I’m especially proud of the culture of growth I’ve fostered within my teams. I’ve successfully mentored multiple team members through leadership programs, supporting their career progression and helping them unlock their full potential. Under my leadership, we’ve consistently achieved improvements in guest satisfaction scores, profitability and exceeded revenue targets, even in challenging market conditions.In a senior leadership role I can continue to drive meaningful results, champion team development, and contribute to the future of hospitality.
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