Emma Postill

Head of Customer Experience Insight, Performance and Measurement @Virgin Media O2

Stockport, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Mar 2018 — Present

Head of Customer Experience Insight, Performance and Measurement @Virgin Media O2

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Manchester, GB

EDUCATION

1995 — 1999

Keele University

2:1, History and Psychology

SKILLS

Mobile CommunicationsCrmChannel PartnersMarketingBusiness CommunicationsMarketing CommunicationsPartnership MarketingProduct MarketingSalesCommunications StrategyManagementB2bProduct ManagementCustomer RetentionTeam LeadershipMobile DevicesStrategic CommunicationsPartner MarketingTelecommunicationsB2b MarketingCopywritingAffiliate MarketingChannelCustomer Experience

ABOUT EMMA POSTILL

Award winning Customer Experience Professional with 20 years\' experience in the Telco Industry. Passionate about delivering the right vision, measurement and insight to enable businesses to deliver an exceptional customer experience. Driven by getting the right results for customers and employees while also driving business growth. Led multiple Customer Experience programmes including cultural change, insight & analytics, root cause analysis and embedding customer-led principles across organisations.

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