Emma Posada

WORK HISTORY

EDUCATION

ABOUT EMMA POSADA

An empathetic, self-driven problem solver who loves to work with people, for people. Creatively solving problems, establishing vision, clarifying ambiguity, and empowering customers & businesses with the expert tools of design thinking, service design, communication, agility, coaching, facilitation, strategy and change management. I offer 10+ Years of Customer Experience, 10+ Years of Leadership, 5+ Years of UX Leadership, and a lifetime of empathy and humility. I’m a continual learner, a design enthusiast, AI-forward, and a relentless UX advocate who is always improving.Experienced in creative process improvement focusing on communications & people expertise, possessing a demonstrated history of working in the information technology and services industry. Skilled in Human Centered Design, Service Design, Org Design, Coaching, Active Listening, Communication, Business Analysis, ITIL framework, Agile practices, Leadership, Innovation Development, Process Design, and Strategic Planning. Intermediate proficiency in Spanish, and native English proficiency. Highly analytical professional with a Bachelor of Fine Arts (BFA with distinction) majored in Drawing & Painting and minored in Art History from OCAD University. Results oriented. Passionate about people, out of the box thinking, and a demonstrated Self-Learner.