Emma Owens

WORK HISTORY

SKILLS

ABOUT EMMA OWENS

Summary StatementA skilled IT Service Manager with over 30 years’ experience with a proven track record in Retail Financial Services and more recently in the public sector in Higher education. Successfully driving business change through Project initiatives and coordinating the implementation of Service improvements to deliver a more efficient service/product to customers. Managing risk and testing out controls to demonstrate their effectiveness and compliance. A high level of competency in stakeholder management, delivery, planning and governance. A confident and reliable individual with excellent communication and interpersonal skills; capable of building long lasting and successful relationships.Key Strengths:Known for delivering quality innovative software solutions; managing varied sized projects from initiation through to successful implementation. Managing external suppliers, internal stakeholders and developing good relationships to promote excellent performance and service to customers. Ability to analyse issues affecting live Service and present recommendations, identify emerging trends and evidence effectiveness of agreed KPIs. Excellent communication and presentation skills with the ability to portray complex concepts to a varied audience. Communicate written and verbally in a highly effective manner with stakeholders at all levels.Review, test out and amend Bank policy\'s/processes to promote efficiency, reduction of operational costs and effective working, whilst remaining fully compliant. Strong leadership skills and the ability to motivate a successful team.Specialities:Project ManagementSupplier/Stakeholder Management and GovernanceService ManagementBusiness Continuity Change Management Problem Management Incident ManagementCompliance – reviewing Bank Policy\'s/processes with in depth knowledge of compliance attestations Risk and Control Management