Emma Mohrig
Support Team Lead @Peppermint Technology
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WORK HISTORY
Support Team Lead @Peppermint Technology
ABOUT EMMA MOHRIG
With 26 years of comprehensive experience in the IT support industry across both the UK and USA, I have developed a strong foundation in technical support, application support, and end-user training. Over the course of my career, I have progressed from entry-level roles to team leadership positions, consistently demonstrating a commitment to service excellence and continuous improvement.This extensive experience has enabled me to cultivate exceptional customer service, problem-solving, and communication skills. I am tenacious, hardworking, and conscientious, with a strong work ethic and a proactive approach to challenges. I perform well under pressure and am confident in leading teams, delegating tasks effectively, and driving results.I also bring hands-on expertise in supporting Microsoft Dynamics CRM, coupled with a deep understanding of application support best practices—making me ideally suited to roles that require both technical proficiency and a strong focus on user satisfaction.
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