Emma McMahon
Performance and Innovation Manager @Wates Group
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WORK HISTORY
Performance and Innovation Manager @Wates Group
Managing the commercial and statutory compliance for the Contract, delivering in line with the Contract KPI\'s.Producing and submitting contract MI across the account and internal reporting systems. Audit across delivery streams; Operational, Statutory, ACT and value add initiatives. Ownership and delivery of tangible monthly reporting in agreed timeframe and customer within requirements.Ownership and delivery of reports in agreed format and within client-specified timeframe.Driving and delivering continuous improvements – owning improvement plan, leading specifically innovation solutions, supporting account team on planning and reporting on new technology.Holding steering groups with all SME including environmental/energy and sustainability personnel to ensure full capability is captured on improvement plans and understood by team and customers.Managing the administration function including supporting helpdesk inline with client deliverables.Strategic planning and monitoring of Contract Support/ Helpdesk Operative performance to maximise outputs and team development. Managing and recording individual /team performance including exception reporting.Driving operational delivery in guidance of the Wates Operating Framework.
EDUCATION
Corndel
Level 5 Diploma in Management and Leadership
Anglia Ruskin University
BA (Hons) Business (Marketing), Business, Management, Marketing, and Related Support Services
University of South Africa/Universiteit van Suid-Afrika
Bachelor of Commerce (B.Com.) in Marketing Management, Marketing/Marketing Management, General
ABOUT EMMA MCMAHON
Experienced in Senior Administrative/ Management Roles. Possesses a Strong analytical approach to review of data and a keen interest in using statistical data to support (and if needed overhaul) strategical process with a view of yielding best performance for client and company.Passionate about building positive working relations with clients and colleagues, due to the profound impact on mood and therefore productivity and efficiency.Experienced in the FM industry and recently graduated from Anglia Ruskin University with a BA (Hons) in Business (Marketing).
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