Emma Lukaszyk
Service Transition Manager @Virgin Media O2
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WORK HISTORY
Service Transition Manager @Virgin Media O2
EDUCATION
Burnley College
Diploma, ABC Diploma in Counselling – The Person Centred Theory
Edge End High School Nelson
GCSEs
ABOUT EMMA LUKASZYK
Service Delivery specialist, Highly strategic & commercially astute. Over 20 years customer service and supervisory/management experience. ITIL Qualified, Communicative and intuitive, able to establish and sustain relationships across all levels, internally and externally.Able to adapt to new challenges. Confident and proactive Experienced in Service management and team management which have provided me with a well rounded background. This has enabled me to develop an analytical and logical approach to tasks. • Service Transition of mobile & Data Telecoms • Planning & contract Novation • ITIL Framework • Stakeholder Management • Client Management • Supplier Management • Team Leadership • Coaching & mentoring • SLA Management
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