Emma Lucas
Service Assurance and Support Manager @BBC
Manchester, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2023 — Present
Service Assurance and Support Manager @BBC
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Manage a team within Technology Operations responsible for:Service AssuranceSecurity complianceBusiness continuityOperational reportingContinual Service Improvement
EDUCATION
2006 — 2009
Bath University
Bsc, Biology, General
SKILLS
Cloud ComputingProject PlanningB2bSolution SellingManagementCustomer OrientedCustomer ExperienceLeadershipUnified CommunicationsMobile CommunicationsCrmManaged ServicesSalesCustomer RetentionCustomer SatisfactionAuditingCall CentersVoipDirect SalesKey Account Management
ABOUT EMMA LUCAS
Service Assurance and Support Manager
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