Emma Hershey
Customer Support Specialist
- Role
- Customer Service Representative at Kerauno
- Location
- Lancaster, PA, US
- LinkedIn followers
- 500 followers
Experience
Customer Service Representative
Sep 2019 — Present
Unified Communication specialist – UCaaS, VOIP, Text-Engagement & SMS, Toll-Free Vanity and Call Services. Attract and onboard potential customers by answering Kerauno product, solution and service questions. Prepare correspondences and fulfill customer needs to ensure customer satisfaction. Recommend potential products or services requirements to management by collecting customer information and analyzing customer needs. Resolve product or service problems; determining the cause of the problem; selecting and explaining the best customer solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Education
Millersville University of Pennsylvania
Dual Major of Special Education and Elementary Education
2016 — 2020
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