Emma Gonzalez
Customer Service Supervisor @Randall Foods
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WORK HISTORY
Customer Service Supervisor @Randall Foods
Vernon, CA, US
Lead and oversee the daily operations of the customer service team to ensure efficient and effective customer service.Develop and implement customer service policies and procedures to enhance the customer experience.Handle complex customer service issues and oversee the resolution of complaints to maintain customer satisfaction.Train, mentor, and coach customer service representatives to improve their skills and performance.Conduct regular team meetings to discuss performance metrics, progress towards goals, and areas for improvement.Collaborate with other departments to ensure a seamless customer experience.Maintain a deep understanding of our products and services to provide accurate information to customers.Regularly report to management on team performance, customer satisfaction, and areas for improvement.
EDUCATION
Cerritos College
Business Administration and Management, General
California State University, Long Beach
General Studies
ABOUT EMMA GONZALEZ
Dynamic Customer Service Leader with a proven track record of driving customer…
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