Emma Gilbert

WORK HISTORY

EDUCATION

SKILLS

ABOUT EMMA GILBERT

I am committed to seeking and sharing best practice with the aim to deliver efficient and effective working practices, benefitting all stakeholders.An advocate of using data to support decision making, I am adept at qualitative and quantitative analysis and proficient in identifying the need for, implementing, managing and supporting change. I have a proven track record in improving customer attendance, satisfaction rates and retention.With a wealth of transferable skills I have the communication, organisational and interpersonal expertise to approach all projects with confidence and determination.A believer in life-long learning and sharing good practice, I have written and delivered training sessions, workshops and information booklets based on my experiences, which have been shared across the HE sector. I am a capable and adaptable manager with experience of taking unmotivated teams and individuals and creating high-performing, respected teams. I have a passion for customer service excellence with a wealth of experience in dealing with customer feedback and service delivery across a number of audiences.A confident copy-writer, copy-editor and proof-reader, I am experienced in creating content for a number of mediums for a variety of audiences and stakeholders.I bring enthusiasm and energy to all projects I am involved in, with a determination to deliver successful, thought-provoking campaigns.