Emma Dewdney

WORK HISTORY

ABOUT EMMA DEWDNEY

Tech Support Manager for Braze.My key areas of strength have been gained via my extensive experience in connecting with clients and my internal network. My strong client focus helps me to always have the client in the forefront of my mind and this is evident in all of the client centric projects that I have initiated such as the Client Engagement Days which saw three‐way collaboration between our clients, Tech Support and Engineering and also the \'On‐Boarding\' programme that enabled smooth and seamless Go Live transition from Professional Services to Tech Support, using our own video capabilities. My \'can do\' thinking has allowed me to stretch myself and my team and encourages us all to look at the bigger strategic picture which has been so beneficial.My coaching/mentor management style allows me to drive results, add value and get the best out of my team and encourage them to be the best at delivering a fantastic client experience for our customers. Through this I have become an active listener and continue to challenge my team through \'out of the box\' conversations for new and unique ideas.