Emma Dean

Customer Experience Manager @Cisco

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2024 — Present

Customer Experience Manager @Cisco

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Manchester, GB

EDUCATION

2020 — 2021

Centre of Excellence

Advanced Diploma, Advanced Autism Awareness

2019 — 2020

Centre of Excellence

Diploma, Developmental and Child Psychology

2021 — 2022

Sheffield Hallam University

Postgraduate Degree, Autism

2020 — 2020

Centre of Excellence

Diploma in Autism

2021 — 2021

Centre of Excellence

Diploma, Special Education Needs and Disability

1998 — 2001

Bangor University

Bachelor of Science (BSc Hons), Psychology

SKILLS

Product ManagementProject ManagementLeadershipIT Service ManagementRelationship ManagementOutsourcingFinancial ReportingProgram ManagementManagementCrmVendor ManagementService DeliveryBusiness AnalysisInventory ManagementIncident Management

ABOUT EMMA DEAN

Highly experienced Delivery Leader with extensive experience in the technology sector, specialising in Customer Success, People Leadership, Critical Incident Management, Service Delivery, and Vendor Management. I am dedicated to driving exceptional customer outcomes by fostering strong relationships, aligning business objectives with customer needs, and delivering impactful solutions.With a Bachelor\'s Degree in Psychology and a Postgraduate qualification in Autism Studies, I bring a people-centered approach to leadership and problem-solving. My passion for inclusivity extends beyond the workplace-I am a proud member of the Cisco Special Children\'s Network and serve as a Chapter Lead for CX UKI Neurodiversity Support, advocating for special needs families and fostering support for neurodivergent team members.

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Emma Dean — Customer Experience Manager at Cisco in Manchester, GB | Unifers