Emma Daquin Tchoffo
Customer Service Specialist | 7+ Years Experience in Multi-Channel Support, Client Retention, and Technical Troubleshooting | Focused on Driving Customer Satisfaction
- Role
- Customer Support Specialist at USAA
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Emma Daquin Tchoffo
Customer-focused professional with over 7 years of experience in delivering top-tier…
Experience
Customer Support Specialist
Jun 2021 — Present · San Antonio, TX, US
Manage multi-channel support (phone, email, chat) for technical and account-related inquiries- Achieve 95% first-contact resolution with an average customer satisfaction rating of 98%- Collaborate with cross-functional teams to address recurring technical issues, reducing escalations by 20%- Mentor and train new staff members to increase team productivity by 15%.
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