Emma D.
Hostess @The Cheesecake Factory
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WORK HISTORY
Hostess @The Cheesecake Factory
Novi, MI, US
My time at the Cheesecake Factory has included welcoming guests with a friendly attitude, managing expectations about wait times, and efficiently guiding them to their tables. This location is particularly busy most nights, especially on the weekends. At those times, I handle high guest volumes with an organized system, providing accurate wait time estimates, and keeping customers updated to minimize frustration. On those busier nights, I spend a lot of time de-escalating tense situations, addressing complaints about wait times or seating, and working with managers to find solutions when necessary while also trying to be very accommodating. I communicate with the servers and the bussers to ensure smooth table turnover so I can keep track of open tables and maintain a steady flow of guests.
EDUCATION
Michigan State University
Bachelor of Arts - BA, Human Resources and Labor Relations
Eastern Michigan University
Human Resources Management and Services
ABOUT EMMA D.
As a senior at Michigan State University majoring in Human Resources and Labor Relations with a minor in Leadership Organization, I am passionate about fostering positive workplace environments and optimizing people operations.This past summer, I completed a highly successful HR internship where I was recognized for my strong performance and offered positive rehire feedback. I contributed to impactful projects, presented proposals to leadership, and collaborated with cross-functional teams to improve processes—strengthening my analytical, communication, and problem-solving skills in a professional HR setting.My background in customer service—from roles at The Cheesecake Factory and Walgreens—has honed my ability to communicate effectively, resolve issues quickly, and manage time efficiently in fast-paced environments. Additionally, volunteer experiences at a public library and a drama summer camp have developed my leadership, adaptability, and teamwork skills while supporting community programs.I take pride in my efficiency, accuracy, and adaptability, and I’m eager to bring these qualities into the HR field as I continue to grow professionally. I’m excited to connect with professionals in HR, talent management, and labor relations to learn, collaborate, and explore new opportunities. Let’s connect!
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