Emma Cohoon
Location Manager @Diva Salon And Spa
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WORK HISTORY
Location Manager @Diva Salon And Spa
Calgary, AB, CA
Provide administrative and client support for a high-volume, fast-paced salon environment, acting as a key point of contact for clients, staff, and leadership. Responsible for onboarding and training new hires, managing schedules and appointments, and ensuring accurate collection and maintenance of client and employee information.Handle a high volume of inbound phone calls and inquiries, resolve client concerns professionally, and ensure a consistently positive customer experience. Support payroll processing, inventory management, and ordering of retail and professional products, maintaining accuracy and attention to detail across systems.Collaborate closely with internal teams to support daily operations, improve processes, and maintain smooth service delivery. Known for strong organization, multitasking, reliability, and the ability to work efficiently under pressure while maintaining a warm, client-focused approach.
EDUCATION
CanScribe Career College
Diploma of Education, Medical Transcription/Transcriptionist
TEFL
Teaching English as a Second or Foreign Language/ESL Language Instructor
Penn Foster Group
High School Diploma
ABOUT EMMA COHOON
As Location Manager at Diva Salon and Spa, I support a dynamic, high-volume environment by managing schedules, onboarding and training staff, and ensuring accurate information management for clients and employees. My role involves providing administrative and client support, delivering professional solutions to client concerns, and contributing to a positive and seamless customer experience. With a Diploma in Education from CanScribe Career College, my expertise lies in administration, customer service, and fostering effective collaboration. I aim to maintain operational excellence by supporting payroll processing, inventory management, and retail product ordering, ensuring precision and efficiency across all systems.
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