Emma Brown
Business Delivery Manager @Civil Aviation Authority
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WORK HISTORY
Business Delivery Manager @Civil Aviation Authority
I lead the Airspace, Aerodromes & Air Traffic Management Business Support function, bringing structure, pace and clarity to business-critical operations, governance and performance across a complex regulatory environment.Key responsibilities and focus- Lead strategic and operational delivery across core business processes, workforce planning and governance- Drive cross-directorate process alignment and data-led efficiency improvements to strengthen sustainability and resource management- Embed performance metrics that improve resource efficiency and operational accountability, aligned to CAA objectives- Oversee strategic projects, including reform of the international travel process and delivery of an internal communications strategy to improve directorate visibility and engagement- Apply Executive MBA learning to support continuous improvement and impact measurement- Accountable for an operational budget of circa £22m and leadership of a high-performing multidisciplinary business delivery team.
EDUCATION
Cranfield School of Management
Executive MBA
Cranfield School of Management
Senior Leader Apprenticeship (Level 7) - Distinction (CMI) | Completion date: 28 Nov 2025, Organizational Leadership
ABOUT EMMA BROWN
I get things done, and I bring people with me when I do. Whether that\'s untangling a messy problem, cutting through organisational noise, or getting the right people in the room to make a decision stick - I lead things forward. I am equally comfortable setting direction at a senior level and rolling up my sleeves on the detail, and I am not afraid to ask the awkward question if it leads to a better outcome.I build teams and relationships quickly, and I create trust by being dependable, straightforward and genuinely invested in the people around me. I believe people do their best work when they feel supported and enjoy what they\'re doing, so I lead with warmth and a very human approach - keeping communication clear and kind, and bringing energy and a bit of fun to the day - whether that\'s celebrating progress, making meetings more purposeful, or using humour to lower the temperature when things get tense.Underpinning all of it is calm structure. I like work to be high-standard and evidence-led, and I have a knack for turning complexity into a clear plan and keeping everyone moving without making it feel heavy. The result is leadership that\'s structured, sustainable and genuinely enjoyable to be part of.
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