Emma Brown
- Role
- Customer Experience Associate at DraftKings Inc.
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Emma Brown
Obtained an undergraduate degree from Brandeis and a master’s degree in International…
Experience
Customer Experience Associate
Jul 2021 — Present
Worked full time while attending Brandeis. Responsible for building out the data and reporting infrastructure utilizing SQL. Provide read-time insights into employee productivity. Apply rigorous models and other analytics to understand and predict employee turnover in the market. Produce and present relevant presentations to stakeholders. Promote the DraftKings brand through conflict resolution abilities and effective communication skills. Deliver exceptional customer service while demonstrating product knowledge. Communicate internally and externally across several channels including phone, email, and social media.
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