Emma Blaker

WORK HISTORY

EDUCATION

SKILLS

ABOUT EMMA BLAKER

Proven values based inspirational and dedicated results-oriented leader with experience over two decades in financial services, client relations and service, client retention, business development, team management and sales operations.Demonstrated award-winning success in creating long-term value, resulting in trusted employee and client relations, lean operations, improved sales and increased employee and client engagement. Accountable and competitively driven as a high energy self-starter being proactive and self-motivated to achieve business and personal goals.Entrepreneurial in nature, with proven strong leadership and management skills to develop new organisational reality through enabling exciting possibilities and shared aspirations. Committed to ethical behaviour in all circumstances resulting in being respected, trusted and referable. Draws energy from meeting new people and working in a dynamic work environment.Skilled in developing and managing individual, business and client relationships, business development and operations, assessing team members and stakeholders, knowing when to lead, listen, coach or follow and adept in promoting a candid and open atmosphere.KEY ACCOMPLISHMENTSAchieved multi award winning marketing and sales team success by identifying and engaging new client markets, improving client relations and retention through increasing adviser field force and sales growth by inspiring, mentoring, coaching and developing advisers and administrative team members.Set the strategic direction of marketing and business planning efforts to drive growth across all platforms including market awareness and brand development. Designed and delivered team development training programmes and managed onboarding processes. Recipient of the parent group top leadership award in 2016. The highest level of leadership recognition awarded to a manager for demonstrating outstanding leadership and customer service and overcoming substantial challenges while continuously maintaining a positive attitude. Selected from over 60 managers worldwide.Opened two new offices and relocated one office to provide financial services in expanded markets around the UK and successfully implemented effective operational and administrative solutions resulting in increased client satisfaction and retention. Member of the five-year periodic review panel for the University of Essex Online Business & Management Degree Program. Received the University of Essex 2014 graduating class ‘Career Student of the Year’ award.