Emma Barr
Nec Director @Circle Health Group
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WORK HISTORY
Nec Director @Circle Health Group
Glasgow, GB
EDUCATION
Skills Development Scotland/GTG
Modern Apprentice of the Year Finalist 2012
University of Glasgow
MA(Hons), Geography
SKILLS
ABOUT EMMA BARR
Experienced Contact Centre Director with 15+ years in private healthcare operations, leading high-impact teams and transforming service delivery through strategic, data-informed decisions.I specialise in aligning contact centre performance with broader organisational goals—deploying CRM systems, re-engineering processes, and leveraging data insights to enhance patient satisfaction and employee engagement.My leadership approach centres on empowering people, developing talent, and cultivating high-performance cultures. I’m passionate about building scalable, efficient operations that deliver meaningful outcomes for both patients and teams.From driving strategic initiatives to solving real-time operational challenges, I bring a balance of big-picture thinking and hands-on leadership—always with a focus on quality, care, and continuous improvement.
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