Emma Anderton Ilm
Customer Relationship Manager @ESPO - Public Sector Procurement
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WORK HISTORY
Customer Relationship Manager @ESPO - Public Sector Procurement
EDUCATION
The Open University
Certificate of Health and Social Care, Mental and Social Health Services and Allied Professions
ABOUT EMMA ANDERTON ILM
ILM-certified leader with 20+ years experience, and a proven track record of building high-performing teams and driving revenue growth in the energy and software sectors with both public and private sector organisations. Combines strategic commercial awareness with operational expertise to deliver consistent results. Skilled in key account management, client retention, and performance optimisation through motivational leadership and collaborative culture-building.Core CompetenciesRevenue Growth StrategiesHigh-Performance Team BuildingKey Account ManagementOperational Process ImprovementLeadership DevelopmentProfessional CertificationILM Level 3 in Leadership & ManagementLLEP Ambition to Grow ProgrammeFirst aid trainedInterestsFundraising (British Heart Foundation), travel, health advocacy
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