Emily Abdnour

About Emily Abdnour

Strategic program and PMO leader with 10+ years of experience building and scaling program management functions. Experienced in aligning portfolios to enterprise priorities and driving execution in complex, matrixed organizations. Brings deep expertise in centralized PMO development, portfolio governance, resource and capacity planning, and people leadership. Partners closely with senior executives to shape priorities, support decision-making, and translate strategy into clear, executable outcomes across global technology and retail environments.

Experience

1. Senior Manager, Customer Engagement Strategy & Operations

   ServiceNow

   Jul 2025 — Present

   Partner with VP- and SVP-level product executives on strategic programs requiring close executive engagement, cross-functional coordination, and disciplined execution• Orchestrate and prioritize executive involvement across strategic customer initiatives, managing intake, triage, and sequencing across a dynamic portfolio• Translate product strategy, pipeline context, and account priorities into executive-ready briefs and engagement plans• Track progress and risk across priority programs and escalations, advising leaders on execution tradeoffs and alignment• Collaborate closely with sales, product, and senior leaders to ensure consistent follow-through and outcomes

Education

• University of Michigan

  BA, Organizational studies, Sociology

  2003 — 2007

• The University of Texas at Austin

  MA, Educational Administration

  2010 — 2012

Skills

• Higher Education
• Logistics Management
• Esl
• Teaching
• Curriculum Design
• Educational Technology
• Project Planning
• Literacy
• Operations Management
• Classroom Management
• Tutoring
• Leadership
• Educational Leadership
• Classroom
• Operating Systems
• K-12
• Program Development
• Project Management
• Instructional Design
• Teacher Training
• Staff Development
• Research
• Differentiated Instruction
• Instructional Technology
• Curriculum Development