Emily Porritt Tempels
EVP, Head of Service Delivery @Hummingbird Healthcare
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WORK HISTORY
EVP, Head of Service Delivery @Hummingbird Healthcare
Nashville, TN, US
At Hummingbird, we’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Let’s take flight. Together.As Head of Service Delivery at Hummingbird Healthcare, I lead the strategy and execution of everything delivered to our clients from consulting engagements through our managed services teams, ensuring the commitments we make in the sales cycle translate into measurable outcomes and exceptional client experiences. I oversee the performance, scalability, and continuous improvement of our delivery model, leading the people, processes, and technologies that power our capabilities so we consistently deliver reliable, high-quality results. Partnering closely with sales, strategy, finance, and IT, I make sure what we bring to market is operationally sound, financially viable, and grounded in what we can actually deliver so clients never experience a gap between what was sold and what was received. I serve as an executive sponsor for key engagements, strengthening relationships with client leaders and guiding teams through critical moments, because I believe that when our clients win, we win, and that means holding ourselves to exceptional results at every stage, not just at go-live. Finally, a core focus of my role is building delivery capabilities and developing the next generation of leaders so our teams can sustain that standard of excellence as Hummingbird grows.
EDUCATION
University of Michigan
MHSA
University of Michigan College of Literature, Science, and the Arts
B.A.
SKILLS
ABOUT EMILY PORRITT TEMPELS
Dynamic, customer-oriented healthcare administrator with strong executive and physician leadership team experience. Accomplished in outpatient operations, including front and back office work flow redesign and clinic patient flow. Recognized for active listening skills, persistent follow-through, team building, strong employee engagement track record, and trustworthy physician partner. Highly adaptable leader accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex healthcare landscape. Holds a Master\'s of Health Services Administration degree from the University of Michigan, School of Public Health, Health Management and Policy Program.Specialties: Patient access; ambulatory clinic operations and work flow redesign; contact center design and implementation; program development and large-scale project management; Epic EHR.
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