Emily Hes

Director of Client & Program Operations @ OncoHealth | Customer Success, Customer Satisfaction

Role
Director of Client & Program Operations at OncoHealth
Location
Charlotte, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Emily Hes

With extensive experience in customer success and program management, I currently serve as the Director of Client & Program Operations at OncoHealth. My professional journey includes leading cross-functional teams, streamlining operations, and driving client satisfaction. At Phreesia, I successfully transitioned an emerging market into a standalone entity, enhancing client engagement and revenue generation. My core expertise lies in customer retention, program optimization, and fostering team growth. Passionate about improving healthcare solutions, I aim to align organizational goals with impactful client outcomes, bringing a collaborative and strategic approach to every initiative.

Experience

  1. Director of Client & Program Operations

    OncoHealth

    Dec 2025 — Present

Education

  • University of North Carolina Wilmington

    Bachelor of Science (B.S.), Kinesiology and Exercise Science

    2010 — 2014

Skills

  • Microsoft Office
  • Sales
  • Customer Service
  • Public Speaking
  • Social Networking
  • Microsoft Excel
  • Powerpoint
  • Facebook
  • Microsoft Word
  • Data Entry
  • Organization
  • Time Management
  • Computer Proficiency
  • Social Media
  • Telephone Skills
  • Event Planning
  • Leadership

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Emily Hes — Director of Client & Program Operations at OncoHealth in Charlotte, NC, US | Unifers