Emily Santos

About Emily Santos

Over 18 years in the Payments industry with over 15 years’ experience in executive and senior positions, hallmarked by strategic leadership roles with major financial institutions, steadily advanced into positions of greater authority and responsibilities throughout the career, most recently as Senior VicePresident in a critical liaison function leading strategic payment partnerships between Mastercard, Visa, and Broadcom. Utilized as a knowledgeable and respected resource, highly regarded and relied upon by all levels of management, peers, the “go-to” professional and subject matter expert, to provide sound judgement and decision making, and solutions to complex issues through the formulation and implementation of effective strategic planning, when others cannot. Strengths include negotiating business terms in contracts, ability to operate in a matrix environment and establish effective working relationships across the business, approaches work with an entreprenurial and collaborative mindset, adept at delivering presentations on complex payments topics across teams and levels to represent business point of view, and strong influencing and partnering skills with a proven ability to execute on multiple large-scale initiatives driving for excellence in quality and timelinessSelected as the SME to oversee all facets of the payment partnerships projects for card processing conversion, an aggregate $172M expense across Consumer, Small Business, and Commercial lines, resulting in approximately $300M in savings to Truist Proficient with most aspects of guidance, direction and supervision of project staff, including providing professional development, setting operational initiatives with corresponding goals and objectives, monitoring activities to ensure timely achievement of critical KPIs, and continually playing a major role in risk management decision-making

Experience

1. Senior Managing Consultant

   Mastercard

   Dec 2024 — Present

Education

• MIAMI UNIVERSITY, Richard T. Farmer School of Business

  Bachelor of Science - BS, Business Administration/Management Information Systems

  2004

Skills

• Project Portfolio Management
• Program Management
• Pmp
• Project Management
• Credit
• Software Documentation
• Sql
• Management
• Managerial Finance
• Microsoft Office
• Sales
• Executive Management
• Equities
• Customer Service
• Customer Satisfaction
• Banking
• Credit Cards
• Payments
• Debit Cards
• Pmo
• Emv
• Business Strategy
• Payment Systems
• Payment Card Processing
• Portfolio Management
• Strategy
• Cards
• Risk Management
• Business Requirements
• Relationship Management
• Product Management
• Sdlc
• Business Analysis
• Integration
• Leadership