Emily Emmert

Senior Client Success Manager at Grubhub

Role
Senior Client Success Manager Corporate Accounts at Grubhub
Location
Austin, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Senior Client Success Manager Corporate Accounts

    Grubhub

    Jul 2019 — Present · Austin, TX, US

    Manage a book of Grubhub\'s top VIP corporate clients valued at over $70MM in annual spend- Proactively communicate product enhancements, ensure product and program adoption, and capture growth opportunities- Maintain a trusted advisor relationship with clients, ensuring all activities are closely aligned with their business case and strategy- Discover growth opportunities through client meetings, research, product enhancement education and data analysis- Recommend tools, features, and best practices to improve retention and loyalty- Conduct regular customer touchpoints to identify objectives, friction points, and get feedback on overall program satisfaction

Education

  • James Madison University

    B.A.

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Emily Emmert — Senior Client Success Manager Corporate Accounts at Grubhub in Austin, TX, US | Unifers