Emily Astiz Black
Director of Client Experience @Ritual The 30-Minute Gym
Signup · Get unlimited contacts
WORK HISTORY
Director of Client Experience @Ritual The 30-Minute Gym
SG
Managed a team of 4 client experience staff to provide outstanding customer service in 6 countries and 4 different languages- Led and developed strategy for global franchise communications and growth globallyMarketing - Primary figure in marketing the brand across social media and digital platforms. Created strategy and led execution of marketing across the brand. Increased brand growth by 43% prior and during COVID- Corporate Partnerships - Built brand new relationships with local businesses to benefit members. Cold and warm approaches for building relationships- Technology - Alongside the COO was a partner in the ideation and development of Ritual FIT (at-home training app), including becoming the female coach inside the app. Launched Ritual TV at home zoom classes- Community Engagement - Planned, led and executed community workouts and events. Led fitness clothing collections for those in need for their sporting endeavours. Organised coffee and pot luck meetups to create community engagement.
EDUCATION
University of Arizona, College of Medicine
Bachelor’s Degree, Health Sciences; Physiology, 3.65/4.0
University of Arizona, Eller College of Management
Minor, Business Administration and Management, General, 3.65/4
ABOUT EMILY ASTIZ BLACK
With over 10 years of experience in the health and wellness industry, I am passionate about creating positive and memorable experiences for our customers and partners. As the Director of Client Experience at Ritual Gym, a global fitness brand known for its high-intensity interval training (HIIT) classes that last only 30 minutes, I lead a team of 4 Client Experience staff members who excel in providing outstanding customer service across 6 countries and in 3 different languages. My expertise lies in marketing, communications, and project management, and I also live and breathe the fitness industry. I am responsible for shaping the global franchise communications and growth strategy, as well as managing the customer support team. Moreover, I actively contribute to the conceptualization and development of Ritual FIT, a personalized and interactive at-home training app. By utilizing my skills in marketing communications, social networking, and social media marketing, I aim to enhance brand awareness, engagement, and loyalty among our valued customers and partners.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.