Emily-Rae Baines

Founder & Director @Golden Thread Housing Solutions

Cambridgeshire, GB

As the founder and lead consultant of Golden Thread Housing Solutions, I specialise in providing strategic guidance and expert support to social housing providers and local government organisations and contractors. With a deep commitment to improving communities and delivering impactful solutions, my role involves shaping policies, developing strategic frameworks, and ensuring the highest standards of quality assurance across housing services.Through my consultancy, I assist organisations in navigating complex challenges by aligning their operations with best practices, policy guidelines, and regulatory requirements. My work focuses on delivering tailored solutions that enhance operational efficiency, promote resident engagement, and foster long-term sustainability in social housing projects. I bring extensive experience in:• Strategy & Policy Development: Crafting actionable strategies and policies that support growth, compliance, and positive community outcomes.• Quality Assurance: Implementing systems and processes to monitor, evaluate, and maintain high-quality service delivery.• Resident Engagement: Promoting meaningful and transparent communication with residents to ensure their voices are heard and integrated into decision-making processes.

University of Worcester

Bachelor of Arts (BA)

Chartered Institute of Housing

Level 5

University of Warwick - Warwick Business School

ILM 7 Post Graduate Qualification

University of York

Master of Arts - MA

Hills Road Sixth Form College

Psychology, Performing Arts, English Literature