Emily M.
Senior Manager, Guest Experience at Toast | Ex-Zillow
- Role
- Senior Manager, Guest Experience at Toast
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Emily M.
I am a successful people manager who loves helping my team and company grow. I can build…
Experience
Senior Manager, Guest Experience
Jan 2022 — Present
Lead and grow the only guest-facing support team at Toast. Initiatives include-Introducing regular data analysis -Instituting performance metrics and a bonus plan-Optimizing our Zendesk usage-Scaling the team from 2 to 13-Raising our team CSAT score-Partnering with product, legal, and customer care to improve our refund process-Working cross-functionally to help Toast develop B2C muscle
Education
Universidad Pablo de Olavide
Hispanic Studies
2009 — 2009
UCLA
Bachelor of Arts, Political Science
2006 — 2010
Skills
- Social Networking
- Salesforce.com
- Management
- Gotomeeting
- Mac Os X
- Windows
- Citrix
- Spanish
- Time Management
- Account Management
- Leadership
- Microsoft Office
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