Emily Costello
Senior Director IMCS Business Transformation at Amtrak
- Role
- Senior Director Imcs Business Transformation at Amtrak
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Emily Costello
I support the people, processes, and technology needed to drive continuous improvement in State of GoodRepair (SOGR) capital planning and Infrastructure Maintenance & Construction Services work practices. My team delivers solutions that reduce asset downtime, extend equipment life, and enable the right people to perform the right work at the right time, optimizing system performance to reduce the overall cost of infrastructure asset management. We strive to enhance workforce effectiveness and increase infrastructure asset reliability for Amtrak.
Experience
Senior Director Imcs Business Transformation
Feb 2026 — Present · Philadelphia, PA, US
Lead business process and technology improvements for Amtrak\'s Infrastructure Maintenance and Construction Services (IMCS) Department.• Advance systems and procedures to enhance workforce effectiveness and asset reliability.• Drive continuous improvement in State of Good Repair (SOGR) capital planning and IMCS work practices.• Develop predictive analytics using engineering data from multiple sources.• Ensure alignment with industry best practices, evaluate technology suitability, and direct implementation of the Infrastructure Asset Management Strategy.• Foster cross-department collaboration, leading development of the biennial Infrastructure Asset Line Plan and Northeast Corridor Asset Management Plan per federal requirements.• Oversee the IMCS Management Trainee program.• Establish a comprehensive training and organizational change management practice in partnership with HR and Technical Training to develop leadership capabilities for the IMCS workforce.
Education
Temple University
Master of Science (M.S.), City/Urban, Community and Regional Planning
2002 — 2004
Ursinus College
Bachelor of Arts (B.A.), Sociology and Anthropology
1996 — 2000
Fox School of Business at Temple University
Master of Business Administration - MBA, Business Administration, Management and Operations
Skills
- Teamwork
- Space Planning
- Meeting Facilitation
- Urban Design
- Making Deadlines
- Collaborative Leadership
- Presentation Skills
- Research
- Collaborative Problem Solving
- Urban Planning
- Written Communication
- Oral Communication
- Adaptive Leadership
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