Emily Nicole Boaler

Multilingual Technical Support Engineer - Oracle Construction and Engineering (Fr, Sp, IT) @Oracle

Nottingham, GB

Provide telephone support - Troubleshoot - Deliver customer care - Demonstrate technical knowledge - Inform the sales team of possible leads- Handle calls professionally and deal with queries efficiently - Acquire comprehensive knowledge of the Oracle Aconex system in order to troubleshoot and support effectively - Quickly identify specific problems, recognising the cause and where necessary offering a suitable fix (or workaround where necessary)- Keen investigative skills enabling to test and recreate specific issues - Build thorough cases through collection of relevant data - Build and maintain relationships with key clients - Respond to customer enquiries, software related queries and provide technical support and case management of issues, including follow-up - Educate clients about new features or add-ons - Recognise where further assistance may be required by the client - Follow and execute customer service procedures - Pro-actively provide input into customer service strategy, procedures and direction- Acquire understanding of industry processes in order to provide best practice advice to clients

Universidad de Alcalá

ERASMUS Placement, Humanities/History

Nottingham Trent University

BA Hons French Spanish Italian, Humanities

Nottingham Trent University

BA Hons French, Spanish, Italian, Foreign Languages and Literatures, General

Università degli Studi di Verona

ERASMUS Placement, Foreign Languages and Literatures